Support Center

Explore our FAQs, how-to articles and other helpful links.

The help you need, the service you want

Billing & Payments Support
For general questions related to paying your bill, making an online payment or setting up paperless billing.
How to File and Monitor a Claim
You can count on support from ERIE agents and claims adjusters, who have lots of experience to handle your auto, home or business insurance claim. 
Online Account Basics
Creating your online account gives you immediate access to your ERIE auto ID card (not in N.Y.), policy information, claims status, online bill pay and more. 

ERIE is here to help

Find answers to frequently asked questions, step-by-step claims information and more.

Auto Insurance Support
Auto Insurance Support
For help with general car insurance support topics, filing an auto or windshield glass claim and more visit our auto insurance support hub.
Home and Renters Support
Home and Renters Support
For help with general home and renters insurance support topics or filing a claim visit our home insurance support hub.
Life Insurance Support
Life Insurance Support
For help with general life insurance and ID theft support topics, filing a claim and more visit our life insurance support hub.
Business Insurance Support
Business Insurance Support
For help with general business insurance and workers comp support topics, filing a claim and more visit our business insurance support hub.
Contact ERIE
Contact ERIE
Not sure where to get started? Find support for contacting roadside assistance, an ERIE agent, customer care and more on our Contact ERIE page.
Disaster Safety
Disaster Safety
For information about floods, tornadoes, earthquakes and more visit our disaster safety information hub.
Erie Mobile App

Learn more about ERIE's mobile app

Available for iOS and Android.
Learn more
Aerial view of Thomas B. Hagen Building

ERIE By the Numbers

13k+

More than 13,000 licensed agents are available to help you choose insurance coverage for you that best suits your needs.

365

Claims support is available 365 days a year. We’ll be there when you need us.

7M

We have more than 7 million auto, home and business insurance policies in force. Our protection is practical and our team is reliable.