Erie Insurance Mobile App
Erie Insurance Mobile App
Access your account information easily and securely with our mobile app.
Access ERIE anytime, anywhere.
View policy information, make payments, check claim status and more in our secure, easy-to-use mobile app.
Scan this QR code to download the ERIE mobile app.
Policy Information
View, send and share policy documents (including your ID card* and declaration page).
*ID cards not available in New York.
Online Billing
Make a payment or view billing activity and documents. Save your payment information securely in your wallet.
Peace of Mind
View your claim status, contact your local ERIE agent, and access the app through a secure login.
Go Paperless
Stop receiving your bill and policy documents in the mail. Sign up for paperless and receive an email when documents are ready to view.
Frequently Asked Questions
Frequently Asked Questions
How do I know my username and password?
Logging into the Erie Insurance mobile app requires the same username and password used to access your existing online account. If you do not have an online account, you can create an account on ErieInsurance.com, or tap the "Create an online account" link located on the app login screen. For further assistance, please contact ERIE Customer Care.
How can I update my email and password information?
After logging in, expanding the menu at the top right corner of the screen will provide the option to "Change email or password."
Prior to logging in, you may change your password by utilizing "Forgot Password" from the login screen.
Note: Email address changes are not complete until you tap the link in the verification email.
How do I set up and enable biometrics?
You will be prompted to set up biometrics when:
- Logging in for the first time
- Biometrics failed to set up successfully last time
- Login email or password has changed
Access device-specific biometrics options at any time by accessing the My Account menu in the top right corner of the app after successfully logging in.
Where can I find my agent information within the app?
Agent information is accessible in two places within the mobile app:
- At the bottom of the Overview screen after logging in, or
- By tapping Contact Us from the My Account menu in the top right corner
How do I make a payment using the app?
You can make a payment by tapping the "Payment" button from:
- The Overview page and selecting the appropriate policy, or
- From the desired policy information page
How can I view, share and print my billing documents?
Selecting a policy from the Overview page will take you to a policy information page. From here, tapping on Billing documents will give the option to view, share or print using your device's native features.
Why am I not seeing all of my policies under My Policies?
If you don't see all of your policies under My Policies, please note:
- You must allow 24-48 hours for new policies.
- Commercial, Medicare Supplement, and Group Term Life policies are not available on the app.
- Only active (not cancelled) personal and life policies, for which you are the policyholder, are available on the app.
If you believe that a policy should be listed, you can contact us by either tapping the blue information icon next to “Not seeing one of your policies” or by using the My Account menu in the top right corner and tapping “Contact Us.”
Error Messages and Known Issues
Error Messages and Known Issues
“We’re sorry. An unexpected error occurred. Please try again later.”
Please attempt to login again or try again later.
“No network connection. Check your device settings and try again.”
Please ensure that you have an active Wi-Fi or Mobile Data connection and try logging in again.
“We’re sorry, some features are unavailable at this time. Use the actions below or reach out to your ERIE agent for help.”
Please contact your ERIE agent for further assistance.
After making a payment on an iOS device, the Print button on the Payment Confirmation page does not print.
By providing an email address during the payment process, you will receive a payment confirmation email that you can view and print for your records.