Online Bill Payment FAQs

What is One Time Payment Service?

One Time Payment service is a Web-based payment service, enabling a customer to make a single payment for an Erie Insurance Group, Erie Family Life, or Flagship City bill online.

Is there a fee for this service?

Erie Insurance is pleased to offer this service free of charge.

Does this service require any special software?

There is no special software required to use the service. All you need is a browser such as Microsoft Internet Explorer, Version 4.0 or higher, or Netscape Navigator, Version 4.0 or higher.

What information do I need to pay my bill using One Time Pay?

You will need to enter your name and your ERIE policy number exactly as they appear on your bill. You can find this information on a recent copy of your Erie Insurance, Erie Family Life, or Flagship City invoice. You will also be asked to provide your address, email address, and phone number. You will need to enter your funding information such as your checking or savings account number and the bank routing number.

How do I know how much I owe?

You can find your current balance, as well as the date of your last payment, by calling (800) 458-0811, option 9. Make sure you have your policy number handy when you call.

How do I know my payments are secure?

Your trust and online security are very important to us. This service uses state-of-the art encryption software and hardware to protect your information. For more information, view our Privacy Statement.

Can I use a credit card to make a payment?

No, this service does not allow credit or debit card payments.

How often can I use this service?

You may use this service to pay an Erie Insurance Group, Erie Family Life, or Flagship bill anytime. All you need to do is access the web site and enter all necessary information each time you choose to use the service. Only one payment is allowed on any account per day. If you wish to make an additional payment on this policy, please call Customer Service at (800) 458-0811. This is not a recurring bill payment service.

When is the payment actually made?

The payment transaction is made once you select the "Confirm" button on the payment screen. You will have the ability to modify your payment selection before selecting "Confirm." After clicking the "Confirm" button, you will see a payment confirmation screen. Please remember to print this confirmation for your records and to deduct the payment amount from your bank account records.

When will the payment be deducted from my bank account?

The amount will be deducted from your bank account the next business day after you have initiated the One Time Payment service. Payments made after 6:00 p.m. EST may take two business days to be processed.

Can I pick the date when the payment will be made?

No, all payments processed are for the current business day only

Can I make a payment on more than one Erie Insurance account with this service?

Yes, but each account number must be paid individually. However only one payment is allowed per account per day. If you wish to make an additional payment on this policy the same day, please call Customer Service at (800) 458-0811.

What if I need to modify or cancel the payment after clicking the "Confirm" button?

Clicking the "Confirm" button completes the transaction. You must contact Customer Service at 1-800-458-0811 to modify or cancel any pending payments. Please have your confirmation number available.

What do I do if I am having trouble with this service?

If you are experiencing problems with the service, please contact Customer Service at 1-800-458-0811 or e-mail your question. We will make every effort to respond within two business days.

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