Customer Service Frequently Asked Questions

Check out the auto insurance claims questions and online bill payment FAQs for additional information.

Common Questions

How do I contact my Agent or Customer Service?

Use our Agent Locator to find your Agent’s current listing.

To contact our Customer Service Department, send an e-mail or call 1-800-458-0811 between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

I've been thinking about switching insurance companies. How can I get a quote?

If you’re looking for a quote for automobile insurance, you can use ERIE’s Quick Quote for Auto feature. You can get a free 12-month premium estimate in just about 3 minutes by providing some basic information. Then, pick an Erie Insurance Agent that you would like to work with to obtain an exact premium quote and finalize the details.

An Erie Insurance Agent can help with all your insurance needs for auto, home, business or life*. Insurance can be a complex issue with many factors affecting cost. ERIE partners with independent insurance Agents in your area. They have extensive product knowledge and can help you make informed decisions about your insurance.

Our Agent Locator can help you find an Erie Insurance Agent in your community who can give you a quote tailored to your individual insurance needs.

* Life insurance products are not available in all states.

Can I make changes to my policy online?

Not at this time. Because making a change to your policy may raise other issues, and require additional changes, you should contact your Erie Insurance Agent. As experienced insurance professionals, your Agent or agency representative can help you make important decisions about your insurance. He or she can also advise you about how the changes you are making may affect your premium.

Use our Agent Locator for help finding your Erie Insurance Agent.

Bill Payment

Besides mailing my payment, how can I pay my insurance bill?

For your convenience, we offer many options for paying your premium. You can pay online, by phone, through direct debit from your checking account, or in person at your Agent’s office or the Erie Insurance office near you.

To pay by debit cards, credit card or electronic check, select our automated phone payment option.

Automated phone payment*: Call (800) 387-1492 to make payments using Visa, MasterCard or Discover credit cards. (Regulations in Maryland, North Carolina and New York, however, prevent us from offering this option at this time.)
Online**: Use our One-Time Payment Service to make your payment free of charge from your checking or savings account.
Direct Debit: Sign up with your Erie Insurance Agent for ERIExpressPay or Chek-Matic — our recurring monthly direct debit programs for property/casualty or life insurance payments, respectively. Payment drawn automatically from your checking account makes paying your insurance effortless. To find your Agent’s contact information, use our Agent Locator.

* A nominal convenience fee is charged by the vendor on each policy payment made by phone.
** Debit and credit cards are not accepted at this time.

What payment plans are available? How can I change my current plan?

ERIE offers a variety of payment plan options to fit your individual needs and preferences. Your Agent can assist you with payment plan changes and inquiries (or you may indicate the change on the front of your policy invoice). Our Agent Locator can help you find your Agent’s current contact information.

You can also contact Customer Service by e-mail or call (800) 458-0811 between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

Service Center

Want to talk? Let us know when it's best to call you.